top of page
  • Writer's pictureHayden Pribyl

What is Authentic Marketing? Building Trust Through Transparency and Genuine Connections

In this age of oversaturated social media, consumers crave authenticity from brands they support. Authentic marketing focuses on honest, transparent communication and genuine connections to build customer trust and loyalty.

The Rise of Authenticity in Marketing

Today’s consumers have high expectations for the brands they engage with. They want to see:

  • Real personalities and stories that resonate.

  • Values-driven messages that align with causes they care about.

  • Transparent business practices and a willingness to admit mistakes.

  • Responsive interactions and open conversations on social media.

Brands that fail to have authentic marketing risk losing customers who now have unlimited options.

What is Authentic Marketing?

Authentic marketing is about forming genuine connections through transparent communication. Rather than overly curated messages, it showcases the real people and stories behind a brand.

Key elements include:

  • Transparency about company values, business practices, problems, and achievements. No exaggeration or twisting the truth.

  • Genuine storytelling that pulls back the curtain to showcase real employees and brand personalities.

  • Responsiveness through active social listening and participation in online conversations.

  • Vulnerability by being willing to admit mistakes and have open dialogues about challenges.

  • Purpose by taking stands on social causes and issues close to customers’ hearts.

Characteristics of an Authentic Brand Voice

Aligning your content and messaging with core brand values is crucial for authenticity. Consider these strategies:

  • Behind-the-scenes content - Give customers an inside look at your processes and team culture through photos, videos, and stories.

  • Employee advocacy - Empower staff to share their stories on social platforms to humanize your brand.

  • User-generated content - Feature real customer stories, reviews, and creative submissions to highlight authentic experiences.

  • Live interactions - Host live streams, Q&As, and AMAs for spontaneous connections with your audience.

The Benefits of Authentic Marketing

While it takes effort, taking an authentic marketing approach provides many advantages:

  • Stronger customer connections by relating to audiences as real people rather than target demographics.

  • Increased brand loyalty when you cultivate true fans rather than superficial followers.

  • Improved engagement across digital channels and platforms.

  • Higher conversions for marketing initiatives and campaigns.

  • More organic reach as authentic content gets shared more.

  • Brand differentiation in a crowded market by building trusted relationships.

Today's consumers are highly attuned to anything overly salesy or fake. Authentic marketing flips the script through transparent storytelling and values-driven content. While not always easy, the payoff in trust and connection is worth pursuing by any growing brand.

How We Help Brands Develop Authentic Marketing

At 777 Media we specialize in helping brands build authentic connections with their audiences. We focus on amplifying your unique story.

Services we provide to implement authentic marketing strategies include:

  • Auditing your existing content and brand voice to identify areas for improvement.

  • Conducting market research and customer interviews to better understand your audiences.

  • Creating transparent, values-driven messaging aligned with your brand purpose.

  • Producing genuine branded content like behind-the-scenes videos and employee spotlights.

  • Managing social media accounts for responsive community engagement.

  • Sharing real customer stories and user-generated content.

  • Consulting on incorporating authenticity across all marketing initiatives.

If you're ready to stop stale marketing and start building trust through transparency, let's talk.


bottom of page